Privacy Policy

Effective date: January 1, 2026

Canyon Loom (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information we collect

• Account data: name, email, password (hashed), and preferences (e.g., theme).
• Purchase data: courses purchased, transaction amounts, and timestamps.
• Support data: messages you send via our contact form, including optional phone.
• Usage data: pages visited, device type, approximate location, and session logs.
• Cookies: essential cookies for authentication and preferences; optional analytics if enabled.

2. How we use information

• Provide and improve our services, including course delivery and account features.
• Process payments and maintain order records.
• Respond to inquiries and provide support.
• Personalize learning recommendations and maintain your preferences.
• Comply with legal obligations and prevent misuse.

3. Legal bases

We rely on contract performance, legitimate interests, consent (where required), and compliance with legal obligations.

4. Sharing of information

We do not sell your data. We share data only with service providers (e.g., payment processors, hosting, email) under strict contracts, and when required by law.

5. International transfers

Your information may be processed in countries with data protection laws different from your own. We use appropriate safeguards (such as standard contractual clauses) when necessary.

6. Data retention

We retain personal data for as long as you have an account, and thereafter as needed for legal, accounting, or reporting obligations. Support messages are typically retained for up to 24 months.

7. Your rights

• Access, correction, and deletion of your personal data.
• Objection or restriction of certain processing.
• Portability of data you provided.
• Withdrawal of consent where processing is based on consent.

To exercise rights, email [email protected]. We may verify your identity before responding.

8. Cookies

We use essential cookies for authentication and preferences. You may control cookies through your browser settings. See our cookie banner for a summary.

9. Security

We apply administrative, technical, and physical safeguards appropriate to the risks, including encryption in transit, access controls, and regular reviews. No method is 100% secure; please use strong, unique passwords.

10. Children’s privacy

Our services are not directed to children under 13. If we learn we processed data of a child without proper consent, we will delete it.

11. Changes to this policy

We may update this policy. Material changes will be announced on this page with an updated date.

12. Contact

Questions about privacy? Contact us at [email protected] or +1 (415) 672-9021.