Frequently Asked Questions
How long do I keep access to a course?
You keep access for the lifetime of the product. If we must retire a course, we aim to provide ample notice and a replacement where possible.
Are courses suitable for absolute beginners?
Yes. Start with “Beginner Knit Foundations” or “Everyday Ribbed Hat.” Each beginner course includes pacing tips and slow walkthroughs.
Do I need special tools or yarn?
Most projects use common needles and widely available yarn. Each course lists recommended and alternative materials with yardage and gauge targets.
Do you provide captions and transcripts?
Yes, all videos ship with English captions and downloadable transcripts. If anything is missing, contact us and we will prioritize an update.
Can I get help choosing a course?
Absolutely. Tell us your goals and experience at Contact, and we will suggest a path with realistic milestones.
What is your refund policy?
We consider refunds within 14 days if less than 20% of a course was completed. Please include your order email when you reach out.
Do you offer group or guild plans?
Yes. We provide discounted seats for studios, guilds, and classrooms. Message us with your headcount and timeline to begin.
Is there a community or Q&A?
Many courses include discussion prompts and periodic Q&A sessions with instructors. We focus on supportive, low-noise interactions.
Do you run sales?
Occasionally. We do not use false urgency. Subscribe via your account to receive calm, periodic updates.